Penny was pleased by her evaluation at the WRIISC. "I had a whole team to myself. The WRIISC staff dedicated themselves to me. Before the WRIISC, I didn't realize I needed to be validated. I felt the team listened to me." Having the entire WRIISC clinical team meet with her at one time was especially important. "At the end, everybody got together and gave me a roadmap, and this was the most useful part." Through her WRIISC visit, Penny was able to learn different coping skills; "My problems are still there, but I am better able to deal with them. The WRIISC opened the flood gates to many things that are happening for me today."

Nancy describes her experience at the WRIISC as being the most positive clinical one she has had in the VA. Nancy says she came "seeking answers about her injuries (TBI) and PTSD but left with ten times the information." She enthusiastically speaks of the enormous attention to detail she received during the evaluation and the meticulous follow up. At the WRIISC, Nancy noted amazement at being seen by an entire clinical team in one place including a nurse practitioner, a neuropsychologist, a social worker, an occupational medicine physician and a health educator.

While at the WRIISC, Brent was struck by the comprehensiveness and highly personalized degree of the WRIISC evaluation. During his visit, the team of providers was able to diagnose him as having Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (Systemic Exertion Intolerance Disease) (ME/CFS (SEID)) and irritable bowel syndrome, which finally explained many of his symptoms. An important part of his WRIISC evaluation was receiving information on how to better manage his symptoms. Specific recommendation for his conditions included new medications for pain management, graded exercise to combat fatigue, and dietary information to minimize gastrointestinal symptoms.

Through his tireless work and his treatment with Alaine [at the WRIISC], Todd saw improvements in all the spheres of his life—personal, professional, and familial...He feels more aware of his emotions as they arise and can come up with strategies for approaching them...He credits much of this multi-faceted transformation to his work with Alaine [at the WRIISC]. "Alaine [at the WRIISC] really understands what a Veteran is going through, and guided me through this healing."